Air Living Purifier - FAQ | Technical Support: I have recently received my new air purifier and I would like to improve its performance. What should I do?

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I have recently received my new air purifier and I would like to improve its performance. What should I do?

If you're experiencing a performance problem with your new air purifier, it is most likely due to incorrect settings and/or placement of your unit! Please refer to the User Guide and Quick Steps Guide enclosed with your new air purifier for specific instructions applicable to your new machine, and also follow these generic instructions applicable to any new model. If you still can't solve your problem, Live assistance is just a step away:

First, please make sure to place your air purifier in the central location of your home or office. For most homes this would be the living or dining room, which is a big open area connecting to the rest of the house. You may also place the air purifier next to the air intake, so the activated oxygen immediately is drawn in and redistributed throughout your entire house. Note that placing a whole house air purifier in a single room is NOT the best location, and will limit its effectiveness. You can certainly place it in a single room for a short period of time to sanitize it (few hours to few days, etc. or as much as needed). However, after the room has been sanitized, you should place your air purifier in a central location of your home or office as described above.
Make sure your air purifier is placed at least 4-5 feet off the ground. The HIGHER the better! The closer to the ceiling you can get, the better will be the performance in the long run, so place it as high up as possible (tall book shelf or other such fixtures would be a good place to set the unit on.) Then, make sure the air purifier is facing the center of the area where it's placed (center of the living room, etc.)
Adjust the Fan speed to your comfort level, and set the O3 Sanitizer on Low for the first 48 hours. Then, if needed, gradually adjust the O3 level up one notch and test the new setting for another 24-48 hours. The idea is to find the right O3 output for your home, where you do not sense any household odors, and your comfort level is met. Increase the air circulation in your home as much as possible either by having the windows open whenever possible to create a breeze or having the ceiling fans running, or run the air conditioning or heating system, and also keep the doors open slightly to all of your rooms. The better the air circulation is in your home, the quicker the technology will penetrate your entire home and the better results you will get.
If there is a particular room that still has a problem, it's quite OK to sanitize it until the problem is resolved. To sanitize any room of your house, place the air purifier in that room, and close all the windows and doors to it. Set the O3 Sanitizer on High and Fan on High and make sure the air purifier is placed centrally in the problem area. Leave the room and close the door, and let the machine run on high settings there for at least 24 hours if possible. Then, turn the machine off and open all doors and windows to ventilate the room well and come back there in about an hour to see if the problem still remains, in which case, you can sanitize for an additional day or so until the problem has been resolved. After problem has been solved, put the unit back in its spot centrally located in your home.

After doing all this, if you're still experiencing a problem with the air purifier's performance, please contact us from the support section.

DISCLAIMER/LEGAL: The Living Lightning™ Alpine Air Purifiers are not medical devices. They are designed solely for the purpose of treating indoor air pollution. The amazing results that people experience after using Living Lightning™ Alpine Air technology, such as improvement in health, can be attributed to breathing clean air and/or other factors non-related to Living Lightning™ Alpine Air technology. The inventor, the manufacturer and AlpineAirTechnologies.com, do not claim that Living Lightning™ Alpine Air purifiers treat or cure any disease or medical condition. By purchasing any of our product(s) on our web site or offline, you unconditionally agree to use our product(s) as directed and at your own risk and will not hold the company liable for any damages that may arise from use of our product(s). In any event, our liability to you will not be greater than the amount you paid for any of our product(s).

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